Refund policy

Introduction 

At Munati, we take pride in the quality of our natural herbal products and value our customer’s satisfaction. This Refund Policy outlines the conditions under which refunds and returns are processed. By making a purchase on our website, you agree to this Refund Policy. 

Returns 

Time Frame for Returns 

Customers are eligible to return products within 7 working days of the purchase date. It’s important to note that we will not be able to accept returns past the 7th working day under any circumstances. 

Condition of Returns 

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is also required for the return. 

Refunds 

Once we receive your returned product, it will be inspected by our team. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment. Please allow a certain number of days for the refund to be posted to your account. 

Non-refundable Items 

Please note that certain items cannot be returned or refunded, including: 

• Gift cards 
• Sale items 
• Perishable goods 

Shipping Costs for Returns 

The customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team. 

Contact Us 

If you have any questions regarding our Refund Policy or need assistance with a return, please don’t hesitate to reach out to our customer support team at info@munati.co.uk.