Terms of service
Introduction
Living a lifestyle, which doesn’t harm the body and doesn’t harm the Earth, creates a balanced life, which we truly wish for everyone. We are Munati - a family-owned-and-operated company in the UK that specializes in creating well-being and grooming products for pets using the highest quality herbal remedies from ethically grown herbs, pure essential oils and natural herbal extracts. All our herbs come from small, non-commercial farms in the EU, strictly Non-GMO, untreated and free from any possible harmful chemical compounds.
It’s our promise to provide you with the best possible results without any harmful side effects. All our products are tested and used by our own furry friend, dog Monkey, whose wisdom says: “Remember, You are not ‘just spending’ money, but rather investing in Your furry friend's health!”
Acceptance of Terms
By accessing and using our website, or by making a purchase, you are entering into a legal agreement with us and signify that you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please refrain from using our website or services. Your continued use of our website following any changes to the Terms & Conditions indicates your acceptance of those changes.
Account Registration
Should you decide to create an account with us, you'll need to provide some personal information which must be accurate and up-to-date. You are also responsible for maintaining the confidentiality of your account login information. Should any unauthorized use of your account occur, please notify us immediately. We may, in our sole discretion, suspend or terminate accounts which we believe are involved in fraudulent or inappropriate activities.
Product Information and Disclaimer
Our products are crafted with love and care from natural ingredients. They are intended for those who seek alternative, natural solutions for their pets. However, it’s important to note:
- The information and claims regarding our products have not been evaluated by any regulatory body.
- Our products are not intended to replace veterinary care or to diagnose, treat, cure, or prevent any diseases.
- We strongly recommend consulting a veterinarian before using any of our products on your pets, especially if your pet has a health condition.
- Our products should be used responsibly and in accordance with the recommended usage guidelines.
Pricing and Payment
The prices of our products are clearly listed on our website. All prices are in GBP (British Pounds) and are not inclusive of VAT, unless otherwise stated. We accept credit cards, debit cards, and other forms of payment as indicated during the checkout process. By making a purchase, you warrant that you are authorized to use the chosen payment method.
Order Processing and Shipping
We are committed to processing orders promptly. Once your order is placed, you’ll receive an email confirmation. Shipping times and costs vary based on your location and chosen shipping method. Please refer to our Shipping Policy [link] for detailed information. We strive to ensure that your products reach you in perfect condition.
Returns, Refunds, and Exchanges
We stand by the quality of our products and want you to be satisfied. If, for any reason, you are not happy with your purchase, we offer a 7 day return policy. Please contact our customer support within 7 days of receiving the product. Returned items must be unopened, unused, and in their original packaging. Refunds will be processed to the original method of payment.
Intellectual Property Rights
The content on this website, including text, graphics, logos, and images, is the property of Munati and is protected by copyright and trademark laws. You are not permitted to use, reproduce, or distribute any content without our written consent.
Limitation of Liability
To the extent permitted by law, Munati and its employees, directors, and agents shall not be liable for any direct, indirect, punitive, incidental, or consequential damages arising out of the use of our products or website.
User Conduct
Users must use our website responsibly. You may not use our website for any illegalor unauthorized purpose. In addition to laws in your jurisdiction, you also agree to comply with all applicable laws regarding online conduct and acceptable content. You must not use our website to harass, abuse, or harm others, or to submit false or misleading information.
Privacy Policy
We take your privacy very seriously. We collect and use personal information such as name, address, and payment information for the purposes of fulfilling your order. We implement security measures to protect your personal information. We do not sell or share your information with third parties for marketing purposes without your consent. For a comprehensive explanation of how we collect, use, and protect your personal information, please review our Privacy Policy https://munati.co.uk/policies/privacy-policy.
Indemnification
By using our website, you agree to indemnify and hold harmless Munati, its directors, employees, partners, and agents from and against any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of your use of the website, your breach of these Terms & Conditions, or your violation of any law or rights of a third party.
Governing Law
These Terms & Conditions are governed by and construed under the laws of the United Kingdom. Any disputes arising out of these Terms & Conditions, or your use of our website or services, shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page and are effective immediately. We encourage you to review these Terms & Conditions regularly to stay informed. Your continued use of the website constitutes your agreement to any changes.
Contact Information
We would love to hear from you! If you have any questions, concerns, or feedback regarding these Terms & Conditions or our products, please do not hesitate to reach out to us at info@munati.co.uk. Our customer support team is always here to assist you with anything you need.