Shipping policy
Shipping Policy
Introduction
Thank you for choosing Munati for your natural herbal products! We are thrilled to offer you exceptional quality and service. This Shipping Policy outlines our shipping terms and conditions. By making a purchase on our website, you agree to this Shipping Policy.
Processing Time
For Products Made in the UK
Orders for products made in the UK are swiftly processed and shipped within 24 hours of the order being placed. We value your time and strive to deliver your products promptly. Please note that orders placed on weekends or public holidays will be processed on the next business day.
For Imported Products
Orders for imported products may take longer to process and ship, as they are freshly sourced from the manufacturer. The processing time for imported products can be up to 30 days. Your patience is greatly appreciated.
Shipping Methods and Delivery Times
We offer various shipping methods to cater to your preferences. Once your order is on its way, you’ll receive a confirmation email with tracking information.
- Standard Shipping: Estimated delivery within 2-4 business days for domestic orders (products made in the UK).
- International Shipping: Estimated delivery within 14-30 business days for imported products.
Please be aware that delivery times are estimates and may vary due to external factors such as customs processing, weather conditions, or courier delays.
Shipping Costs and Taxes
Shipping costs are determined based on the weight and dimensions of your order, as well as the shipping method selected. The total shipping cost will be displayed at checkout before you finalize your purchase.
Taxes for UK Shipments
Great news! For products shipped within the UK, any applicable taxes will be covered by Munati. This is our way of saying thank you for supporting local products.
Customs and Duties for Imported Products
For imported products, customs duties and taxes may apply. These charges are not included in the purchase price and are the responsibility of the customer. Customs policies vary by country, so please check with your local customs office for more information.
No Refund on Shipping Costs
Shipping costs are non-refundable. Once an order has been shipped, we are unable to refund shipping costs under any circumstances.
Missing or Delayed Orders
In case your order is delayed or does not arrive within the estimated delivery time, please reach out to our dedicated customer support team. We are here to assist you. However, kindly note that we are not responsible for delays beyond our control, such as customs processing.
Returns and Refunds
As outlined in our Terms & Conditions, all sales are final. We do not accept refund requests or returns for sale products, gift cards, perishable goods.
Contact Us
For any queries or concerns regarding our Shipping Policy, don’t hesitate to connect with our friendly customer support team at info@munati.co.uk. We’re here for you!